Privacy Policy

1. Who I Am

Online Solutions UK
24 Brookes Close, Quedgeley, Gloucester, GL2 2JQ
Phone: 0330 126 0310
Email: info@online-solutions-uk.com

I provide mobile nail technician services across the UK.
For the purposes of UK data protection law, I am the Data Controller of your personal data.

2. What Information I Collect

When you book an appointment or contact me, I may collect:

Identity & Contact Data

Full name
Phone number
Email address
Home or appointment address

Appointment Information

Booking details
Service preferences
Appointment history

Health Information (If Disclosed)

If you voluntarily inform me of allergies, skin conditions, or medical concerns relevant to treatment, I may record this information strictly for safety purposes.

Technical Data

IP address
Browser type
Website usage data (via cookies)

3. How I Collect Your Data

I collect information when:

You complete a booking or contact form
You contact me by phone or email
You message me on social media
You browse my website

4. Legal Basis for Processing (UK GDPR)

I process your personal data under the following lawful bases:

Contractual necessity – To provide the nail services you book
Consent – Where you provide health information or agree to marketing
Legitimate interests – To improve my services and manage my business
Legal obligation – For tax and record-keeping requirements

5. How I Use Your Information

I use your data to:

Confirm and manage appointments
Travel to your location to provide mobile services
Provide safe and appropriate nail treatments
Respond to enquiries
Process payments (if applicable)
Maintain required business records

I do not sell, rent, or share your personal data with third parties for marketing purposes.

6. Client Photos

With your permission, I may take photographs of completed nail work for portfolio or social media purposes.

Photos will only be shared with your consent.
You may withdraw consent at any time.

7. Cookies

My website may use cookies to improve user experience and monitor website performance.

You may disable cookies through your browser settings. Continued use of my website indicates consent to cookie usage.

8. Data Retention

I retain:

Appointment and transaction records for up to 6 years (for legal and accounting purposes)
Enquiry data for up to 12 months
Health-related notes only as long as necessary for treatment safety

After this period, data is securely deleted.

9. Data Security

I take appropriate measures to protect your personal data, including:

Secure storage of client records
Password-protected devices
SSL-secured website

10. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict processing
Lodge a complaint

You may contact me at: info@online-solutions-uk.com

You also have the right to complain to the:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

11. Changes to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on this page.